Privacy Policy

1. Who handles your information and scope

Latino Pack LLC handles customer, visitor and user information to provide and administer its services. AstroPack supports management of customers, invoices, packages, lockers, routes, payments and operational documents.

When an agency or another business enters information in AstroPack for its own services, that business determines its processing purposes and must provide its privacy notice. We may handle that information under its instructions and the applicable agreement. For a request about another business’s shipment, contact that business first; we can help identify it. This notice does not replace applicable data processing agreements.

2. Information we receive

Contact and account information: name, email, phone, addresses, protected credentials and preferences. Sources include you, senders or recipients, agencies, authorized staff and connected operational systems.

Service information: sender and recipient details, references and tracking numbers, declared contents, dimensions, weight, value, destination, pickup requests, lockers, invoices, charges, payments, refunds, communications, claims and related documents. Uploaded photos and receipts may contain personal information.

Technical information: IP address, browser or device, access and error logs, sessions, installation identifier and notification token where applicable. Action logs help investigate changes to invoices, payments and deliveries.

3. Mobile permissions and location

Camera and photo library access are used when you choose to scan a code or attach images. You can manage permissions in device settings. Avoid including unnecessary documents or people.

We use pickup and delivery addresses and associated coordinates to check coverage and organize routes. Driver operations tools may receive precise location while route features are used in the foreground with device permission. This operational feature differs from the customer app.

An installation identifier and push token help link request history and deliver notifications. They are not anonymous when linked to your requests. Changing devices, reinstalling or disabling permissions may affect history access or notifications.

4. How we use information

To answer questions, provide estimates, check coverage, schedule pickups, receive and track packages, manage lockers and deliveries, issue invoices, record and reconcile payments, handle claims and provide support.

To administer accounts and permissions, maintain operational and accounting records, prevent fraud and unauthorized access, investigate errors, protect services, and comply with legal and customs obligations and valid requests.

On the public website we also measure interactions and advertising results as explained below. Operational messages and advertising preferences are separate; turning off advertising does not cancel necessary shipment communications.

5. Website cookies and advertising measurement

The website uses cookies or similar storage for sessions, security, preferences and shopping functions. The public website also integrates Google Ads to measure visits and actions such as contacts, registrations and purchases.

The configuration includes enhanced conversions: contact information provided in certain interactions may be sent to Google for advertising measurement, hashed where applicable. Hashing does not make this information anonymous. This public website integration does not mean complete AstroPack records are sent to Google Ads.

You can manage cookies in your browser and personalization in Google My Ad Center. Blocking cookies may limit features. You can also contact us to exercise applicable objection or opt-out rights.

6. Who receives information

Authorized staff, agencies, drivers, carriers, destination partners and customs authorities as needed for the service; and hosting, storage, email, mapping and technical support providers.

Depending on the feature, we use OptimoRoute for route planning; Expo and Google/Firebase services for notifications; Square for payment and terminal functions; and operational integrations such as Ikomsoft to synchronize shipment and invoice information. The functions you use determine which providers are involved.

Card payments are processed through the applicable payment provider. Do not send full card numbers, security codes or banking passwords through forms, notes or WhatsApp. Internal cash or Zelle records document a payment and do not mean Square received or processed that money.

Google receives website advertising measurement information as described above. We may also disclose information to meet legal duties, protect rights or in a business reorganization, subject to applicable safeguards. Links to WhatsApp, social media, app stores and other services are subject to their own policies.

7. Retention and deletion

Retention depends on the information category and purpose, shipment status, tax or customs requirements, claims, fraud prevention and security needs. Account deletion does not require deletion of invoices or receipts that must legally be retained.

You can request deletion of your account and information. We will verify the request and explain applicable exceptions. Backups may retain information until rotation and are not used as active records except for recovery. We review retention needs according to the categories and purposes described.

This update does not remove applicable commitments made in earlier notices regarding information already collected. We will handle those requests according to the relevant commitments and applicable law.

8. Your choices and rights

Depending on applicable law, you may request access, correction, deletion or a copy of information, withdraw consent, object to or opt out of certain advertising uses, and complain to a competent authority. Where an appeal right applies, you can request review of our response through the same contact channel.

Email [email protected] with the service, your contact details and request. Do not send passwords or unnecessary sensitive documents. We may ask for proportionate information to verify identity or an authorized representative’s authority. We will respond within applicable legal deadlines and explain any extension or refusal.

For the app, you can also initiate a request at app.latinoamericapack.com/delete-account/. Uninstalling the app does not delete server records. You can revoke permissions and notifications in device settings.

9. International transfers and security

International shipments and providers may require processing in the United States, Dominican Republic and other origin, destination or hosting countries. Protections may differ. We will apply safeguards required by applicable law; we do not claim unverified certifications or transfer mechanisms.

We use access controls and security measures to protect information, but no system is infallible. Protect your credentials, do not share access and report incidents or suspected unauthorized access.

10. Children

Contracting services and accounts are intended for adults. We do not seek information from children under 13. If you believe a child provided information without required authorization, contact our privacy team so we can investigate.

11. Updates and contact

We will publish revisions with their date and provide additional notices where legally required. Publishing an updated policy does not itself provide consent for uses requiring it.

Privacy contact: [email protected]. Operator: Latino Pack LLC. Contact address: 2711 Park Windsor Dr #311, Fort Myers, FL 33901, United States.