Terms and Conditions

1. Scope and service documents

These are digital service terms. The accepted quote, invoice, receipt, transportation contract, bill of lading and applicable carrier conditions govern each shipment or purchase. They must be provided before contracting where required. These terms do not replace those documents or establish cargo compensation limits, insurance or cargo claim deadlines.

Latino Pack LLC is not an Ocean Transportation Intermediary (OTI) and does not provide OTI services. Consolidations are coordinated through the partner identified in our service information, International Cargo, Corp. (FMC #022239F). Confirm the carrier and applicable conditions for each transaction.

2. Users, accounts and access

You must be an adult and authorized to act for yourself or the business you represent. Provide accurate information and protect credentials. Employee and agency access depends on authorization and permissions.

The customer app may link requests to an installation identifier and push token; not all functions require a traditional account. Support may need to verify identity to recover history. Do not share passwords, API keys or private tracking links.

3. Quotes, rates and pickups

Calculators, published prices, currency conversions and estimated dates are informational unless expressly confirmed. Final prices depend on the service, verified dimensions and weight, contents, destination, additional charges and agreed exchange rate. Extra charges must be identified in the transaction documents.

A pickup request alone does not confirm a time or acceptance of a shipment. Coverage and capacity depend on operations. Transit estimates can change because of inspections, customs, weather or other conditions and are not delivery guarantees.

4. Contents, packaging and lockers

Accurately describe goods, sender, recipient and value, obtain necessary authorizations and comply with export, import and transport restrictions. Do not tender illegal, hazardous or restricted goods without valid acceptance and documentation.

Check destination restrictions and preparation requirements before tendering packages. Specific locker, consolidation, storage, return, abandonment, insurance and claims conditions must appear in the service agreement; these terms do not authorize charges or disposal of goods without those conditions.

5. Payments and records

Payments, currency, exchange rate, taxes and charges are documented for the relevant transaction. Cards may be charged through Square or another provider identified at payment. A cash or Zelle report is an internal record and does not mean that provider processed the payment.

Payment status, balances and tracking may need reconciliation. If you find a discrepancy, keep receipts and request review. Platform use does not permit invented payments, altered receipts or elimination of legitimate obligations. Refunds and cancellations follow the accepted purchase conditions and applicable legal rights.

6. AstroPack and agencies

AstroPack is a management tool, not itself a carrier, bank or funds guarantee service. Features are enabled according to account and launch stage. These terms do not promise future availability, subscriptions or features.

Businesses and authorized users are responsible for the lawfulness and accuracy of submitted information, their basis for sharing customer and recipient data, and instructions to staff. Integrations must use authorized access and permissions.

Before AstroPack is commercially offered to third parties, agreed subscription, support, data export and return, data processing and service level terms must be documented in the applicable contract. That contract governs those matters; these terms do not create a commercial plan.

7. Photos, documents and acceptable use

You retain rights to submitted content and authorize us to use, store and share it as needed to provide the service, resolve incidents and comply with law. You must have the right to submit it. This authorization does not make your photos advertising material.

Do not access other accounts, bypass permissions, distribute malware, extract personal information without authorization or interfere with systems. Our software, trademarks and content remain protected; use of the service does not transfer ownership.

8. Privacy, communications and third parties

The Privacy Policy explains information handling. Operational notices may use the contact channels you provide; push notifications depend on device permission. Push permission is not general advertising authorization.

External services have their own terms. An integration does not guarantee immediate data updates. We may correct errors and request receipts before confirming financial or logistics information.

9. Availability, suspension and responsibility

We take steps to maintain services, but outages, maintenance and errors can occur. We may restrict access for security, misuse or lack of authorization, with notice where reasonable and legally permitted.

To the extent permitted by law, digital tools are provided as available without guaranteeing uninterrupted or error-free operation. These terms do not remove non-waivable rights, liability that cannot lawfully be excluded or obligations under an applicable transport or service contract. They do not set a monetary liability cap for cargo loss or damage.

10. Updates, applicable law and contact

We will publish changes with their date and provide notices or obtain acceptance where legally required. Changes do not retroactively amend an existing transaction without a valid basis.

Florida, United States law governs these digital use terms without depriving you of mandatory protections applicable in your jurisdiction. This page does not impose mandatory arbitration or a class action waiver.

Questions or service issues: [email protected]. Latino Pack LLC, 2711 Park Windsor Dr #311, Fort Myers, FL 33901, United States. Personal information requests: [email protected].